Privacy & Confidentiality

We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose your personal information in connection with our pharmacy services and website.

Information We Collect

We may collect personal information from you when you visit our website, use our pharmacy services, or otherwise interact with us. The types of personal information we may collect include:

• Your name, contact information, and other identifying information
• Your prescription information and other healthcare information
• Your payment information, such as credit card details
• Information about your use of our website and services, including IP addresses, device information, and browsing history
• Other information you provide to us voluntarily

Use of Your Information

We may use your personal information for the following purposes:

• To provide our pharmacy services to you, including filling your prescriptions and delivering them to you
• To communicate with you about your prescriptions, orders, and other pharmacy-related matters
• To process your payments and fulfill your orders
• To improve our website and services, and to personalize your user experience
• To comply with applicable laws and regulations
• For other purposes that we may disclose to you at the time we collect your personal information

Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

• To our service providers and partners who assist us in providing our pharmacy services and operating our website
• To healthcare providers and other third parties as necessary to fill your prescriptions and provide healthcare services to you
• To comply with legal or regulatory requirements, such as court orders or government investigations
• In connection with a merger, acquisition, or other corporate transaction involving our pharmacy or website
• With your consent or as otherwise permitted or required by law

Security of Your Information

We take reasonable measures to protect your personal information against unauthorized access, disclosure, and misuse. However, no security measures are perfect or impenetrable, and we cannot guarantee the security of your personal information.

Your Rights and Choices

You may have certain rights with respect to your personal information under applicable laws, such as the right to access, correct, or delete your personal information. You may also have the right to opt out of certain uses and disclosures of your personal information. Please contact us using the information below if you wish to exercise any of these rights or if you have any questions about our privacy practices.

Retention of Your Information

[Add: how long you retain prescription records, payment information, and website data, and any legal minimum retention periods that apply.]

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or applicable laws and regulations. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact:

[Add: Privacy Officer name/title] Royal Oaks Pharmacy [email protected]

Notes for you (not for the page):

• I did not rewrite or add to the legal substance — only fixed structure, formatting, and flagged gaps. Have a lawyer confirm this policy meets Alberta PIPA and Health Information Act (HIA) requirements before publishing, since prescription records are regulated health information, not just general personal data.
• Naming a specific Privacy Officer (even if that’s you) is a common PIPA expectation — worth adding a real name/title rather than just a shared inbox.
• If you actually have a retention schedule (e.g., “prescription records retained for 10 years per Alberta College of Pharmacy requirements”), that’s worth stating explicitly — it’s a common area pharmacies get asked about.