FAQ

Frequently asked questions

Quick answers about prescriptions, refills, vaccines and our pharmacists. Can’t find what you need? Call or email us.

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Vaccines

What vaccines do you offer?

Flu shots, COVID-19, pneumonia, tetanus, RSV, shingles, HPV (Gardasil 9), hepatitis A (Havrix), hepatitis B (Engerix-B), hepatitis A & B (Twinrix), typhoid and travel vaccines. Flu, COVID-19, pneumonia, tetanus and RSV vaccines are publicly funded for eligible Albertans; the others are private, and many health plans reimburse them.

Do I need an appointment for a flu shot?

You can walk in, but booking online guarantees your time and takes about a minute. You can book for up to seven family members at once.

When are flu and COVID-19 shots available?

They are seasonal: online booking runs from early October to the end of April. We give flu shots from age 5 and COVID-19 vaccines from age 12; younger children are vaccinated through Alberta Health Services public health clinics.

Prescriptions

How long does it take to fill a prescription?

Usually less than 10 minutes per prescription. If there is a discrepancy on the prescription or with your insurance, it can take longer while we verify it with your prescriber.

Can I refill my prescription online?

Yes. Use PharmaConnect on the web or on your phone to order refills, check your prescription status and get notified when it is ready. You can also call us.

Can I transfer my prescriptions from another pharmacy?

Yes. Transferring your prescriptions and your whole file takes about five minutes. Contact us and we will take care of it with your old pharmacy.

Are prescription prices different from other pharmacies?

No. Prescription prices, markups and dispensing fees are regulated in Alberta, so they are the same across the province.

Do you give discounts on prescriptions?

No. Discounts and rewards on prescription medications are not allowed under Alberta regulations. We do have regular promotions on vitamins and over-the-counter products, including for seniors.

Do you deliver?

Yes. Delivery is free when you fill three or more prescriptions with us.

Your pharmacist

What is my pharmacist’s role in managing my medications?

Your pharmacist makes sure you get the right medications to reach your health goals, helps you use them properly, and minimizes the risk and impact of unwanted effects.

Why does my pharmacist ask about my medications?

To check that your therapy is safe and effective, your pharmacist considers the conditions being treated, your symptoms, the medications you take, lab results, lifestyle factors and treatment options.

Is my pharmacist qualified to judge the safety of my medications?

Yes. Pharmacists are licensed, regulated healthcare professionals and medication experts. With access to your medication history, they are well placed to make sure your treatment is safe and appropriate, and to spot interactions or allergies.

Can a pharmacist prescribe?

Yes. Our pharmacists hold Additional Prescribing Authorization from the Alberta College of Pharmacy. They can assess and treat many minor ailments and renew ongoing prescriptions.

Consultations and testing

How do I book a pharmacist consultation?

Book online in about a minute: choose assessment and prescribing, a travel consultation, a medication review or a point-of-care test, then pick a time. We take up to 10 consultations a day, and walk-ins are always welcome.

What tests can you do in the pharmacy?

Strep throat, urinary tract infection, COVID-19 and influenza A & B, with results in minutes. Tests are $25 each, paid at the pharmacy. If treatment is appropriate, our prescribing pharmacist can often prescribe at the same visit.

When should I book a travel consultation?

Eight weeks before you leave is ideal, and three to six weeks still works well for most trips. If you leave within two weeks, please call the pharmacy instead of booking online so we can fit you in sooner.

Do you make compounded medications?

We take prescriptions and orders for compounds and have them prepared by an accredited compounding partner, usually within 1 to 2 business days. Most compounds can be billed directly to insurance where your plan covers them.

Products

Do you carry over-the-counter medications?

Yes: pain relievers, cough and cold medicines, vitamins, supplements, herbal products and medical supplies such as blood pressure monitors and diabetes testing supplies.

Questions? Our pharmacists are here to help.

Call us, email us, or visit us in Grande Prairie. No appointment needed for most services.